Support - Mogu Exercise
Welcome to the Mogu Exercise support page. Here you’ll find information about how to get help, report issues, or request features.
🆘 Getting Help
Common Issues
AR Not Working
- Problem: Camera isn’t tracking your face
- Solution:
- Ensure you’re using a device with a TrueDepth camera (iPhone X or later)
- Check that camera permissions are granted
- Make sure you’re in a well-lit environment
- Hold the device at arm’s length with your face clearly visible
Chewing Not Detected
- Problem: App isn’t counting your chews
- Solution:
- Position camera so your entire face is visible
- Chew normally - the app detects jaw movement
- Ensure AR tracking is active (look for AR indicator)
- Try restarting the AR session in app settings
App Crashes
- Problem: App unexpectedly closes
- Solution:
- Restart your device
- Ensure you’re running the latest iOS version
- Check for app updates in App Store
- If the problem persists, please report a bug
📱 Device Requirements
Minimum Requirements:
- iOS 17.0 or later
- iPhone X or later (TrueDepth camera required)
- 150 MB of available storage
Supported Devices:
- iPhone X, XS, XS Max, XR
- iPhone 11 series (all models)
- iPhone 12 series (all models)
- iPhone 13 series (all models)
- iPhone 14 series (all models)
- iPhone 15 series (all models)
Not Supported:
- iPad (no TrueDepth camera on most models)
- iPhone 8 and earlier
- iPod Touch
🐛 Reporting Bugs
Found a bug? We’d like to know about it!
Before Reporting
Please check:
- You’re using a supported device
- You’re running the latest iOS version
- You have the latest app version
- The issue hasn’t already been reported
How to Report
Option 1: GitHub Issues (Recommended)
- Click here to report a bug
- Fill out the bug report template with:
- Device model and iOS version
- App version
- Steps to reproduce
- Expected vs actual behavior
- Screenshots (if applicable)
Option 2: Email
- Send details to: xiaotiantakumi@gmail.com
- Include “Mogu Exercise Bug” in the subject line
💡 Feature Requests
Have an idea to improve Mogu Exercise? We’d love to hear it!
Option 1: GitHub Issues (Recommended)
- Click here to submit a feature request
- Describe:
- What feature you want
- Why it would be useful
- How you envision it working
Option 2: Email
- Send ideas to: xiaotiantakumi@gmail.com
- Include “Feature Request” in the subject line
For questions, feedback, or concerns that don’t fit into bugs or feature requests:
Email: xiaotiantakumi@gmail.com
Developer: Takumi Oda
We typically respond within 1-2 business days.
📚 Documentation
🔒 Privacy & Data
Important Notes:
- All data is stored locally on your device
- No account or internet connection required
- Face tracking data never leaves your device
- You can delete all data through app settings or by uninstalling
For full details, see our Privacy Policy.
⚖️ License
© 2026 Takumi Oda. All rights reserved.
Thank you for using Mogu Exercise! We appreciate your feedback and support.